- Shipping & Delivery
- Shipping is done through TNT from the Netherlands. This means there are no import taxes applicable in EU countries and with a valid EU VAT number you can pay directly without VAT. Shipping is done the same day if the product is directly available from stock and a direct payment method has been succesfully used. Shipping time varies per location. Netherlands is next day upon sending, with exeption of the Waddenzee islands. Belgium and Luxembourg 2-3 days, Germany and France 2-9 days. other countries can be checked on www.tnt-post.nl. We ship at cost, with tracking number, insured up to 500 Euro. For large quatities sending or higher value insurance, please use the courier option and we will contact you through email. Courier services can be insured for higher amounts, and arrive faster, this is advisable for large orders. The order can be tracked on the website of tnt, also the status of the order will be revealed in you online Solidata account.
- Privacy & Security
- Solidata Europe never sells any online customer information to any 3rd party. Our server is 256-bit SSL certified for a safe shopping experience. .
- Returns & Replacements
- Solidate Euope has an RMA service and an account-based helpdesk. We insure you will have the latest software and firmware for your product. Should there be any issue we can issue an RMA, from which you will receive an RMA number to put on the package to return to Solidata Europe. If needed our factories will carefully determine what the cause for the RMA should be and based upon that will determine the necessary action, such as refund or replacement.
- Ordering
- When payment has been received through a direct payment method or international bank transfer, the order will be readied for shipment. the same or day after if item is in stock Otherwise the order process will be engaged upon receiving the funds.
- Payment, Pricing & Promotions
- Only through trusted payment gateways we operate, we use Paypal and MultiSafePay 2.0 for easy multi method instant payment such as Ideal. Carte Blue, Girobay, international banktransfer and more. Pricing is based on the latest issued factory pricing and updated daily, weekly, or monthly according to the current exchange rates and exchange markets.Promotions occur regularly and are mostly directly visible clearly online on our front banner. No more of 1 promotion per household or company is allowed.
- Viewing Orders
- Orders can be viewed in an online account. Order status is frequently updated.
- Updating Account Information
- Please update your account information as necessary.
- Contacting us
- Please contact us through the online form, E-mail, account based online helpdesk, letterpost or phone.
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